How to Write an Impactful About Page
Learn how to create an About Page that builds trust, communicates your story, and positions your brand as the right choice for your ideal audience. This lesson shows you what to include, how to structure your content, and how to write in a way that resonates with visitors.
Learning Objectives
- Understand the purpose of the About Page beyond sharing your story.
- Learn the essential elements of an effective About Page.
- Write messaging that is customer-focused and builds credibility.
- Use storytelling to connect with your audience.
- Structure your About Page to increase engagement and trust.
The Purpose of an About Page
Your About Page is one of the most visited pages on any website. Visitors click it when deciding whether they can trust you and whether your business is a good fit for them.
An impactful About Page should:
- Show who you are and what you stand for.
- Explain why you do what you do.
- Build trust and credibility.
- Connect emotionally with your audience.
- Guide visitors toward taking action.
Make Your About Page About the Customer
Even though it’s called an “About” page, the focus should still be on your customer’s needs, challenges, and goals. Visitors want to know how your story and experience help them.
Shift From “Me” to “You”
- Not: “I started this business in 2016 because I enjoy design.”
- Better: “Since 2016, I’ve helped small businesses create websites that bring in more customers.”
Essential Elements of an Impactful About Page
1. Clear Opening Statement
Begin with a headline that communicates who you are and what your business stands for.
2. Who You Help
Explain the audience you serve and the problems you help them solve.
3. Your Story (Why You Started)
- Share your motivation.
- Explain your journey or background.
- Highlight turning points or discoveries.
4. Your Values or Mission
State what drives your work—quality, service, creativity, integrity, etc.
5. Credentials and Experience
- Years in business
- Qualifications or certifications
- Notable clients or industries
- Achievements or milestones
6. Social Proof
Testimonials, reviews, photos, or examples of work that reinforce trust.
7. Personal Connection
A brief personal note, fun fact, or introduction to the team helps humanize your brand.
8. A Clear Call-to-Action
Finish with a CTA that guides users to the next step—contacting you, booking a call, or exploring services.
Suggested About Page Structure
- Hero Headline – A simple sentence that captures your mission or purpose.
- Short Intro – A brief overview of who you help and what you help them achieve.
- Your Story – Human, authentic, and relevant to the reader’s needs.
- Your Approach – Explain how you work and what makes your approach different.
- Experience + Achievements – Certifications, notable results, years of expertise.
- Your Team (Optional) – Introduce yourself or key team members with photos.
- Social Proof – Testimonials or case studies that reinforce your message.
- CTA – Invite the user to take action.
Writing Tips for a High-Impact About Page
- Write like you’re speaking to one person—not a crowd.
- Use simple, conversational language.
- Keep paragraphs short and scannable.
- Focus on outcomes, not long personal history.
- Show personality—your tone matters.
- Use real photos when possible.
About Page Opening Examples
- Service Business: “I help homeowners keep their homes safe and energy-efficient with reliable electrical services.”
- Creative Business: “I design modern, conversion-focused websites for small businesses ready to grow.”
- Coaching: “I help entrepreneurs build confidence, overcome obstacles, and gain clarity in their business direction.”
Common Mistakes to Avoid
- Writing only about yourself without connecting to the visitor’s needs.
- Using generic, cliché language.
- Overloading the page with unnecessary biography details.
- Leaving out proof or credibility boosters.
- Failing to include a CTA at the end.
Activity: Write Your About Page Outline
Use the prompts below to create your About Page structure:
- Write your opening statement (who you help + what you do).
- Write a short version of your story (why you do this work).
- List your values or mission.
- List your top 3 credentials or achievements.
- Choose 1–2 testimonials to include.
- Write your final CTA (example: “Get in touch”, “Book a call”).
Deliverable: Submit your About Page outline and draft introduction.